issue after updating airpods pro 2 to 6A301

Question

Level 1

4 points

After updating my AirPods Pro 2 to firmware version 6A301, I've been experiencing distortion and even loss of sound when I lower the volume.

AirPods Pro (2nd generation)

Posted on Sep 27, 2023 07:39 AM

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Answer 1

Community Specialist

Hello hHhhans,

When your AirPods aren't acting properly, what we'd recommend doing first is to reset them. Here are the steps to follow: How to reset your AirPods and AirPods Pro - Apple Support

If issues persist, then contact Apple Support so that they can look into this further with you.

Cheers!

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Answer 2

Level 1

4 points

I’ve reset my airpods pro, but it doesn’t work.

when I drag the volume bar lower than fixed quietest volume, issue still exists.

That won’t happen before updating.

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Answer 3

Community Specialist

Hi hHhhans,

If you've tried those steps and the issue remains, we suggest reaching out to Apple Support directly.

Thanks for using Apple Support Communities.

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