Pictures in “see all” tab on iMessage missing

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Pictures in “see all” tab on iMessage missing

Hello everyone, first off I know there’s a lot of old threads with this KNOWN issue (thanks Apple) anyways, with the constant updates and new phones. I feel it’s worth to see if anyone has any new workarounds. I updated my phone (14 pro max 512GB) to a 15 Pro max 512GB. I did a backup & restore on computer, and none of the links, pictures, etc are visible in the expanded section on my messages. Now, if I scroll up the photos are there, just not showing up on the expanded section or “see all”. Some contacts have a few old photos, but it doesn’t update. It’s been 3 days, and nothing. I’ve tried the ICloud method, backing up & restoring multiple times again, and still nothing. I’m stuck. Irritated. Anyone else having this issue?

iPhone 15 Pro Max

Posted on Sep 26, 2023 03:12 AM

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Answer 1

Oct 9, 2023 04:44 PM in response to Q50chris

I also have this exact problem on the new 15 pro. I ran through some troubleshooting with Apple which didn't fix it. The rep told me that the engineers are aware of this problem and it should be fixed in the next software update. He said he will still manage my case and provide an update when that comes apparently. I'm really hoping this is the truth. I did a phone to phone transfer of all my stuff.

My girlfriend also has the same issue who took my old iPhone 12 pro.

All the data definitely is on the phone because when you go to iPhone storage, its still holding the same amount of space as previously for Messages. So everything's on the phone its just not displaying it correctly.

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Answer 2

Oct 3, 2023 11:13 AM in response to Q50chris

Hello Q50chris,

We want to get you some assistance with this issue. Please contact Apple Support for help. You may be able to reach Apple Support here: Get Support

Thanks!

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Pictures in “see all” tab on iMessage missing

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