When I try clicking into an app on my Apple TV, a bubble pops up to edit Home Screen or move the app. I can’t open any apps. I have updated the software, restarted the unit, unplugged it, done a factory reset, and when it loads my profile it always syncs back to this issue. I have two Apple TVs and both have the same problem. Any tips on how to fix this?
Apple TV 4K, tvOS 17
Found on Reddit: The issue is that Apple did an update and it caused the SEL (select) button on most universal remotes on the market to act as a long press. When you do a long press on an Apple TV remote, it brings up the "Edit Home Screen" box and this is what you are now seeing with various Harmony, URC, RTI and other remotes.
NOTE: We have seen it mainly on older Apple TVs and not on any of the new ones.
What to do:
If you are comfortable with programming, you either change the repeats or the sustain feature, depending on what brand you have (Harmony, URC, RTI all call it different things).
Not comfortable with programming or don't want to pay to have your smart home guy out...grab the remote that came with the Apple TV. The center button on it will let you choose your content.
Can't find the Apple remote? You can use your iPhone or iPad to control your Apple TV through the command center.
This will get you back-in-business.
Found on Reddit: The issue is that Apple did an update and it caused the SEL (select) button on most universal remotes on the market to act as a long press. When you do a long press on an Apple TV remote, it brings up the "Edit Home Screen" box and this is what you are now seeing with various Harmony, URC, RTI and other remotes.
NOTE: We have seen it mainly on older Apple TVs and not on any of the new ones.
What to do:
If you are comfortable with programming, you either change the repeats or the sustain feature, depending on what brand you have (Harmony, URC, RTI all call it different things).
Not comfortable with programming or don't want to pay to have your smart home guy out...grab the remote that came with the Apple TV. The center button on it will let you choose your content.
Can't find the Apple remote? You can use your iPhone or iPad to control your Apple TV through the command center.
This will get you back-in-business.
I have the same problem, after upgrading to tvos 17.
Anyone find a resolution for this issue?
Same problem with TVOS 17. Has completely messed up all four of my Apple TV devices.
Same here happened after the updated. Worked fine for ages now i have to use the apple remote which defeats the purpose of having a universal remote.
Thank you so much for this. I've been tearing my hair out trying to figure it out. So happy to have found this suggestion!!!!
The only “work around” I found is using the Apple TV remote to select the app. Then you can use the RTI remote for all functions. This is a total pain and iOS needs an update because it’s clearly affecting everyone and not just a bad remote, like someone above suggested.
it should only respond that way if you kept pressing the button rather than clicking
sounds to me like it could be a defect microswitch in the remote, if it was me then I would troubleshoot
with another remote or just the remote app on an ios device
Doesn’t make sense. Can’t use the Apple TV remote with a smart home system with IR remote.
[Edited by Moderator]
I’ve had the same problem. I found when I use the Apple remote it solves the problem, rather than using my normal tv remote.
Using the Apple Remote solved it for me!
I have got the same problem when using an infrared remote . Also with the old ATV3 remote (IR).
Same here happened after the updated. Worked fine for ages now i have to use the apple remote which defeats the purpose of having a universal remote.
Apple TV won’t open apps, when clicking on one opens a bubble to edit Home Screen or move the app
