Just bought an iPhone 15 pro and the screen is frozen…..and suggestions?

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Level 1

4 points

Just bought an iPhone 15 pro and the screen controls are not working. Tried a DFU reset and not luck. Any ideas?

Posted on Sep 24, 2023 8:01 PM

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Answer 1

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Level 10

149,592 points

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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