Unable to connect to Apple Watch - just upgraded to iPhone 15 pro

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Level 1

15 points

Unable to connect to Apple Watch - just upgraded to iPhone 15 pro

I have just uprated from a 13 Pro to a 15 Pro. My Series 7 Apple watch was working beautifully with the 13 Pro. I cannot pair it with the 15 Pro. I have tried 'pair existing watch' and 'pair new watch'. I have rebooted both phone and watch. I have now erased the watch. When rebooted the watch asks me to move it close to the iphone but the iphone doesn't see it. Airplane mode is off and wifi/bluetooth all switched on in new iPhone. I have literally put the watch on top of the iPhone but there is no connexion at all. Is there anything else I can do to get them to pair? Thanks

Apple Watch Series 7, watchOS 9

Posted on Sep 22, 2023 11:05 AM

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Answer 1

xmmiller

Level 1

0 points

Sep 22, 2023 5:03 PM in response to Vancouver22

The "How to connect your Apple Watch" doc doesn't cover this error. All solutions seem to assume the Iphone is able to connect to the Watch, but that's not the case here. I'm having the same issue between a Watch 6 and iPhone 15 Pro. I allso get the "Unable to connect to Apple Watch" error.

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Answer 2

aratuk

Level 1

8 points

Sep 23, 2023 12:35 PM in response to William Gee

I was just experiencing this too, with an old 5 series watch and a new 15 Pro. I reset the watch, restarted the watch, restarted the iPhone, and continued getting the same error. I hit "try again" one final time before I was about to try resetting the iPhone's network settings, and it suddenly worked. 🤷🏻‍♂️ Go figure.

This was quite frustrating because it offered no detailed info about the problem or what steps to take to try to fix it, so I was left searching on the internet. Clearly the phone knew the watch was there, but had some unspecified problem connecting to it.

Good luck! I hope it miraculously decides to start working for you, too.

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Answer 3

William Gee Author

Level 1

15 points

Sep 23, 2023 1:20 AM in response to xmmiller

One thing I hadn't considered was the battery level of the watch. It was at 30% when doing this so I left it on charge and after 10 mins it just suddenly paired. Nothing in any of the support docs about a minimum charge level. Anyway, I am now sorted. Hope this works for you.

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Answer 4

Vancouver22

Level 8

37,322 points

Sep 22, 2023 11:39 AM in response to William Gee

See the support document: How to pair your Apple Watch with a new iPhone - Apple Support

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Unable to connect to Apple Watch - just upgraded to iPhone 15 pro

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