You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Music Cutting out with good internet connection

Hello, Apple music keeps cutting out the songs in my Mac and it's very frustrating. Every 10 seconds it cuts and resumes after a few more seconds. Sometimes it cuts for minutes and there's nothing I can do. I was thinking that maybe it was my internet connection but anything else I stream on that same computer just works perfectly. Other streaming music services work instantly, streaming 8k videos works instantly, downloads are super fast, etc. I tried all possible audio quality configurations in Apple Music and it just keeps doing it.

I have an M2 Ultra Mac Studio. When it cuts I can see that the grey buffer bar on the music player is stopped and therefore the song stops, as if I had an extremely slow connection. As I said, the internet connection is very fast and the computer brand new. I've been using Apple Music for a while now and this seems to have started in the last months. It's very annoying, and it's even more annoying the fact that I'm paying for that service and it just doesn't work properly. Is there any solution?

Posted on Sep 20, 2023 7:59 AM

Reply

Similar questions

1 reply

Sep 25, 2023 2:53 PM in response to DaniDiez

Hello DaniDiez,


The Music app is where you can access Apple Music on a Mac. In this case, we would first recommend updating macOS to the latest supported version your Mac supports for the latest fixes. Here's how: Update macOS on Mac If the issue continues, which macOS version are you running?


We would test downloading a song to your Mac, then attempting to play it back. Does the same issue occur with downloaded content or only streamed content in the Music app?


You can also take these related steps for issues playing music on a Mac: If you have problems playing music on Mac (This is the link for the resource running Ventura. If you're using a different operating system, select that from the top drop menu.)


Let us know how it goes.


Take care.

Apple Music Cutting out with good internet connection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.