I’m not getting the new people and pets album in the photo app in iOS 17

There should be a new People & Pets smart album option where you can tag your pets in the Photos app. I’m still seeing the old People & Places album. When I scroll down to the bottom of this album the Add People button is greyed out with a message saying “Lock your phone and connect it to power to complete”. Locking my phone and connecting it to power doesn’t seem to do anything.

iPhone 12 Pro Max, iOS 17

Posted on Sep 19, 2023 10:36 AM

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Posted on Jan 20, 2024 07:44 PM

I still do not have the People and Pets folder on my iPhone fully updated to 17.2.1. Only shows the original People and Places album. I lock my iPhone 13 Pro Max nightly and charge it.


ANYONE HAVE A REAL FIX FOR THIS ISSUE??

14 replies

Sep 28, 2023 12:39 PM in response to markwmsn

It doesn't show up on any of my devices. It does not say People & Pets anywhere on mine (except on my phone under photos settings). Not on the left menu or when I click "people". And yes it does change on the left menu.... (see pic, not my computer). At least on some computers... When I click on people. only people populate on the right window and only 7 out of 100's I have. But there is no button grayed out or otherwise. I have tried reseting. Very strange. I have Optimize photo storage on... could that be why it isn't working right? To answer your questions. On Mac Studio and MBP I click people on the left and it only says people in the window. There is no button grayed out or otherwise to add people. On my phone, same thing except I have people and places. When I click people it just says people and I do have a button that says add people but it is grayed out and does nothing. Idk... maybe mine will work someday. lol

Jun 23, 2024 12:57 AM in response to OferFox

I’m having a similar issue except I can’t see anything in my people album (which was very full before) – only a black screen with finding people… lock your iPhone and connect it to power to complete. I can still get to certain people’s folders by clicking on their tags in photos in the main library but not all of their photos are there!! Help?

Sep 27, 2023 10:11 PM in response to mixitloud

We were talking about iOS 17 (iPhone or iPad), but that's a screenshot from macOS Photos. Maybe you meant macOS Sonoma (14.0) or Ventura (13.x)?


In macOS Photos, the sidebar item "People" doesn't change name. The change is in the main part of the window to the right of it.

What do you see on the right when you click on "People" in the left sidebar?


Also, where are you seeing "find people" greyed out?

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I’m not getting the new people and pets album in the photo app in iOS 17

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