Face ID unavailable after software update

Face ID is unavailable after IOS 16.6.1 update

iPhone 11, iOS 16

Posted on Sep 15, 2023 12:14 PM

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2 replies

Sep 15, 2023 12:21 PM in response to aimeelyn27

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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Face ID unavailable after software update

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