AppleTV not loading on Firestick

AppleTV app was working fine on our Firestick. However, recently it plays for a minute or two and then gives a message saying that it can’t load the video. We have: updated the Firestick operating system, uninstalled and reinstalled the app, cleared the cache, done a forced stop, and rebooted the Firestick multiple times. Nothing seems to work. Any ideas?

Posted on Sep 14, 2023 10:10 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 15, 2023 04:19 PM

The last few days, we’re seeing here an increased number of users reports on issues with the Apple TV app on Fire TV devices. Unfortunately, no conclusion for the cause or solution has been reached yet.

If you want, you may add your report by contacting an expert from the Apple Support staff. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Else consider using the feedback form, then your message will be forwarded to the appropriate team.

Similar questions

1 reply
Question marked as Top-ranking reply

Sep 15, 2023 04:19 PM in response to Philly_Gal

The last few days, we’re seeing here an increased number of users reports on issues with the Apple TV app on Fire TV devices. Unfortunately, no conclusion for the cause or solution has been reached yet.

If you want, you may add your report by contacting an expert from the Apple Support staff. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Else consider using the feedback form, then your message will be forwarded to the appropriate team.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AppleTV not loading on Firestick

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.