The Mac Book was working perfectly, i plugged it to charge and suddenly the screen distorted and black stripes appear , i tried to reboot it with no luck.
what i am suppose to do
MacBook Air 13″, macOS 12.6
Take it to Apple for evaluation.
Physical events like this requires a hands-on exam by Apple and this sounds like graphics card failure.
Yes it is.
If you allow the repairs you have to agree with the terms and conditions of the service and that's one of them.
yes, exactly this is what i did! But they said it is the screen and needed to be changed, and they will keep the substituted part, is this the apple store policy, to keep old parts?
My Mac screen is distorted with stripes , how can i fix this?
