Hey Siri not working in Driving Focus

iPhone 14 Pro 16.6.1 Bluetooth connection to Toyota factory radio


When driving with Driving focus on, Hey Siri will correctly answer requests but not complete the action.


Example: “Hey Siri, get directions to McDonalds”. My phone will reply “Getting directions to McDonalds” but then the screen goes black and no further action happens.


I’ve had it walk through the entire process of dictating, confirming, and sending a text, but then not actually send the message.


My watch seems to function the same way.



iPhone 14 Pro

Posted on Sep 13, 2023 06:56 PM

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3 replies

Sep 14, 2023 05:09 PM in response to gravelroad_120

Hey there gravelroad_120,


Thanks for reaching out to the Apple Support Communities.


To get started, are you using CarPlay while connected to your vehicle's radio? If so, does the issue persist when your iPhone has the Driving Focus enabled and is not connected to your vehicle's radio?


If it doesn't, then this may be an issue with CarPlay. For help with troubleshooting CarPlay related issue, check out this link here: If you need help with CarPlay - Apple Support


1. Check your connection to your CarPlay stereo:
* If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
* If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.
3. Restart your iPhone and your car. 
4. Make sure that Siri is on.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.


Let us know if that's able to help.


Take care!

Sep 19, 2023 01:40 PM in response to gravelroad_120

Gravelroad_12,


Got it. We'd like to verify if the software version that is installed on your iPhone could be the root cause of the issue. To do so, we suggest that you update to iOS 17. Please be sure to secure your data with a backup: Update your iPhone or iPad


If Siri continues to display this behavior, we suggest that you reach out to Apple directly. They will be able to look further into this with you: Get Support


Have a wonderful day!

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Hey Siri not working in Driving Focus

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