Apple Music Family account not linking to the Amazon Alexa app
I've got an Apple Family Music account. My account is fine but I can't get my children's accounts to link to their Amazon accounts. Both children have their own Amazon accounts and their own Echo device. Both children can play Apple Music through the Apple Music app on their phones (one has an iPhone, one has Android). For both children the Alexa app is linked to their Echo device.
I've tried a support call with Amazon which didn't resolve the issue (honestly the worst support experience/gaslighting experience or help in any way).
I've tried:
- Updating iOS & Android
- Updating to the latest Alexa app (on both phones).
- Linking the skill using a web browser instead of the app
- Uninstalling and re-installing the Alexa app
- Disabling and re-enabling the Apple Music skill
Nothing seems to have any effect and I always end up with the 'Linking Unsuccessful' message.
What can I try?