Unable to update or modify any business information in Apple Maps

Am I the only frustrated business owner which thinks that Apple should stop ignoring the issues on Apple Business Connect? The service is absolutely terrible and full of bugs


I have been caused quite a lot of damage as I am unable to update my business infos and I keep receiving complaints and bad reviews from my beloved customers as they keep showing up while my stores are closed as Apple displays the wrong website domain and opening hours.


First of all it took me months to get Apple Maps to modify the address of my business as the whole road was named incorrectly, now I am unable to access one of my store pages and I am completely locked out of the page.


Now I started having issues with my other store pages as well and I can't update or modify any information on those pages.


[Edited by Moderator]

MacBook Pro 13″, macOS 13.4

Posted on Sep 11, 2023 05:16 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 9, 2024 12:49 PM

We've had similar issues with the inability to update our location and hours, and had numerous new customers head to the wrong location, consistently. Google maps allows us to update, and lets us put in correction information as necessary. We would rather be unlisted on Apple Maps so people switch to google our or website to find the location, than be given wrong information.


@VikingOSX, that would be great if their customer service ever responded.

Similar questions

2 replies
Question marked as Top-ranking reply

Mar 9, 2024 12:49 PM in response to EdoardoF

We've had similar issues with the inability to update our location and hours, and had numerous new customers head to the wrong location, consistently. Google maps allows us to update, and lets us put in correction information as necessary. We would rather be unlisted on Apple Maps so people switch to google our or website to find the location, than be given wrong information.


@VikingOSX, that would be great if their customer service ever responded.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to update or modify any business information in Apple Maps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.