Stolen iPhone
Can I go in to an Apple store to replace my iPhone if it was stolen and I have AppleCare that covers theft and loss?
iPhone 13, iOS 16
No you can't go to the store to replace it, the only way to get it replaced is to file a claim.
3 replies
If your missing device is covered by AppleCare+ with Theft and Loss, you shouldn't erase your device remotely. Instead, file a claim for your lost or stolen device.
No, I need to know if I can go in to the store to get the phone instead of submitting a claim. I have to leave on a trip in the morning and will not be back for 2 weeks so I don't have time for it to get shipped to me.
Stolen iPhone