My voicemails are going directly to the deleted folder

Here’s what worked for me:

1. Settings>phone>Live Voicemail
2. Toggle off Live Voicemail
3. Settings>phone>Dial Assist
4. Toggle off Dial Assist
5. Turn off phone
6. Wait 1 minute
7. Turn on phone
8. Settings>phone>Live Voicemail
9. Turn on Live Voicemail
10. Settings>phone>Dial Assist
11. Turn on Dial Assist
12. Call your iPhone from another phone and let the call go to voicemail.
13. Check your voicemail box. The new call should now be on the mail voicemail page.

You can’t move the voicemails from the deleted folder to the main page, but now all new messages will appear on the main voicemail page.

Here’s what worked for me:

1. Settings>phone>Live Voicemail
2. Toggle off Live Voicemail
3. Settings>phone>Dial Assist
4. Toggle off Dial Assist
5. Turn off phone
6. Wait 1 minute
7. Turn on phone
8. Settings>phone>Live Voicemail
9. Turn on Live Voicemail
10. Settings>phone>Dial Assist
11. Turn on Dial Assist
12. Call your iPhone from another phone and let the call go to voicemail.
13. Check your voicemail box. The new call should now be on the mail voicemail page.

You can’t move the voicemails from the deleted folder to the main page, but now all new messages will appear on the main voicemail page.

Hey rafiafrombolivia,

While voicemail is a carrier feature, there are a few things you can check before reaching out to them.

1. Make sure your iPhone is fully updated. If an update is needed back up first. Both steps can be found here: Update your iPhone or iPad - Apple Support
2. After ensuring your iPhone is updated, check for a carrier update. Here's how: Manually update your carrier settings on your iPhone or iPad - Apple Support

If those steps don't help, reach out to your carrier to have them check everything on their side. If all is well with your carrier, we recommend reaching out to Apple Support to look into this more. They can be reached here: Get Support

Thanks for using Apple Support Communities.

Take care!

Hello rafiafrombolivia,

Thank you for reaching out to Apple Support Communities.

We were able to find these steps:

"Important: In some countries or regions, deleted messages may be permanently erased by your carrier. Your voice messages may also be deleted if you change your SIM card.

To recover a deleted message, tap Deleted Messages, tap the message, then tap Undelete."

Additional details can be found here: Check your voicemail on iPhone

If you are still having issues, it may be best to reach out to your carrier.

Cheers!

***