iCloud Custom Email setup rejects DKIM info from DNS provider

I receive this error "Check your DKIM record - Make sure the settings that you updated on your domain registrar match the ones sent to you" when confirming the DNS entries suggested by iCloud. I've tried (and failed) with and without ending punctuation. Failed setting only available from DNS provider as a sub-domain entry. It reads:

Type: CNAME

Host: sig1._domainkey

Value: sig1.dkim.mibassets.com.aticloudmailadmin.com

Ideas???

iMac 24″, macOS 13.5

Posted on Aug 31, 2023 11:32 AM

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2 replies

Vero_F1

Community Specialist

Sep 1, 2023 10:16 AM in response to schrob

Hi schrob,

If you are getting an error that says "Check your DKIM record" as seen in Set up an existing domain with iCloud Mail:

If your registrar doesn't support “@”, enter your domain name as the host. If your registrar doesn't support quotes or trailing periods in the record values, enter the value without quotes or trailing periods. TTL should be set to 3600 seconds or 1 hour.

Take care.

Neijix

Level 1

19 points

May 24, 2024 05:05 PM in response to Vero_F1

Yes that does not work ... icloud does not create the DKIM entry

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iCloud Custom Email setup rejects DKIM info from DNS provider