water damage
My phone fell out of my pocket and was outside in the rain for less than 30 mins. My camera is now foggy and it won't pick up wifi. Is this covered under AppleCare?
iPhone 13 mini
My phone fell out of my pocket and was outside in the rain for less than 30 mins. My camera is now foggy and it won't pick up wifi. Is this covered under AppleCare?
iPhone 13 mini
Liquid damage to iPhone or iPod isn't covered by the standard warranty - Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support
However, if you have AppleCare+, your device may be covered for liquid damage in part by this plan.
Go to AppleCare Products - iPhone - Apple
Make sure you have selected the correct country and plan date. For example, in the 2022 version of the US AppleCare plan it says:
"3.2 Services for Accidental Damage from Handling (“ADH Service”)
If during the Plan Term you submit a valid claim by notifying Apple that the Covered Device has
failed due to accidental damage from handling resulting from an unexpected and unintentional
external event (such as, drops and damage caused by liquid contact) (“ADH”), Apple will, subject
to your payment of the service fee described below, either (i) repair the defect using new parts or
previously used genuine Apple parts that have been tested and pass Apple functional
requirements, or (ii) exchange the Covered Device with a replacement product that is new or
comprised of new and/or previously used genuine Apple parts"…
Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations
How to make a Genius Bar appointment
1. Go to Genius Bar Reservation and Apple Support Options - Apple
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
or
For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support
Select your country.
For a cost estimate:
- Scroll down to "Get an estimate"
- Enter the service required
- Enter the iPhone model you have
- Enter the version of that model
- Click "Get estimate"
For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Get your iPhone, iPad, or iPod touch ready for service - Apple Support
- "To protect your information and save time, follow these steps before you get service for your device."
Liquid damage to iPhone or iPod isn't covered by the standard warranty - Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support
However, if you have AppleCare+, your device may be covered for liquid damage in part by this plan.
Go to AppleCare Products - iPhone - Apple
Make sure you have selected the correct country and plan date. For example, in the 2022 version of the US AppleCare plan it says:
"3.2 Services for Accidental Damage from Handling (“ADH Service”)
If during the Plan Term you submit a valid claim by notifying Apple that the Covered Device has
failed due to accidental damage from handling resulting from an unexpected and unintentional
external event (such as, drops and damage caused by liquid contact) (“ADH”), Apple will, subject
to your payment of the service fee described below, either (i) repair the defect using new parts or
previously used genuine Apple parts that have been tested and pass Apple functional
requirements, or (ii) exchange the Covered Device with a replacement product that is new or
comprised of new and/or previously used genuine Apple parts"…
Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations
How to make a Genius Bar appointment
1. Go to Genius Bar Reservation and Apple Support Options - Apple
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
or
For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support
Select your country.
For a cost estimate:
- Scroll down to "Get an estimate"
- Enter the service required
- Enter the iPhone model you have
- Enter the version of that model
- Click "Get estimate"
For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Get your iPhone, iPad, or iPod touch ready for service - Apple Support
- "To protect your information and save time, follow these steps before you get service for your device."
AppleCare+ is an insurance policy covering you during the policy period for repairs or replacement of your covered Apple device (Apple Watch, HomePod, iPad including Apple Pencil, iPhone, iPod or Headphones) in the event of accidental damage or battery depletion and it gives priority access to telephone technical ...
Water and other liquid damage to your iPhone or iPod isn't covered by warranty. Servicing for liquid damage to an iPhone or iPod isn't covered by the Apple One-Year Limited Warranty.
Water and other liquid damage to your iPhone or iPod isn't ..
water damage