water damage

My phone fell out of my pocket and was outside in the rain for less than 30 mins. My camera is now foggy and it won't pick up wifi. Is this covered under AppleCare?

iPhone 13 mini

Posted on Aug 29, 2023 7:26 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2023 7:49 AM

Liquid damage to iPhone or iPod isn't covered by the standard warranty - Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support


However, if you have AppleCare+, your device may be covered for liquid damage in part by this plan.

Go to AppleCare Products - iPhone - Apple

Make sure you have selected the correct country and plan date. For example, in the 2022 version of the US AppleCare plan it says:


"3.2 Services for Accidental Damage from Handling (“ADH Service”)

If during the Plan Term you submit a valid claim by notifying Apple that the Covered Device has

failed due to accidental damage from handling resulting from an unexpected and unintentional

external event (such as, drops and damage caused by liquid contact) (“ADH”), Apple will, subject

to your payment of the service fee described below, either (i) repair the defect using new parts or

previously used genuine Apple parts that have been tested and pass Apple functional

requirements, or (ii) exchange the Covered Device with a replacement product that is new or

comprised of new and/or previously used genuine Apple parts"…


Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


or


For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support

Select your country.


For a cost estimate:

- Scroll down to "Get an estimate"

- Enter the service required

- Enter the iPhone model you have

- Enter the version of that model

- Click "Get estimate"


For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Get your iPhone, iPad, or iPod touch ready for service - Apple Support

- "To protect your information and save time, follow these steps before you get service for your device."







Similar questions

3 replies
Question marked as Top-ranking reply

Aug 29, 2023 7:49 AM in response to CdnKitty

Liquid damage to iPhone or iPod isn't covered by the standard warranty - Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support


However, if you have AppleCare+, your device may be covered for liquid damage in part by this plan.

Go to AppleCare Products - iPhone - Apple

Make sure you have selected the correct country and plan date. For example, in the 2022 version of the US AppleCare plan it says:


"3.2 Services for Accidental Damage from Handling (“ADH Service”)

If during the Plan Term you submit a valid claim by notifying Apple that the Covered Device has

failed due to accidental damage from handling resulting from an unexpected and unintentional

external event (such as, drops and damage caused by liquid contact) (“ADH”), Apple will, subject

to your payment of the service fee described below, either (i) repair the defect using new parts or

previously used genuine Apple parts that have been tested and pass Apple functional

requirements, or (ii) exchange the Covered Device with a replacement product that is new or

comprised of new and/or previously used genuine Apple parts"…


Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


or


For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support

Select your country.


For a cost estimate:

- Scroll down to "Get an estimate"

- Enter the service required

- Enter the iPhone model you have

- Enter the version of that model

- Click "Get estimate"


For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Get your iPhone, iPad, or iPod touch ready for service - Apple Support

- "To protect your information and save time, follow these steps before you get service for your device."







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water damage

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