Windows 11 doesn't recognize Apple devices

New HP laptop, Windows 11 has no driver to show/display in Itunes at all. Why doesn't any of my Apple devices work with a new Windows 11???

iPhone 6s Plus

Posted on Aug 28, 2023 5:19 AM

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usbaapl64.inf windows driver not installing for iTunes Looking for the Windows driver to get your apple devices to connect to iTunes (probably so you can try to install an update)? After reading a bunch of threads that just kept ending in support people telling user to reinstall, here is actual fix I found. Download the apple install for iTunes. Maybe it is here: https://www.apple.com/itunes/download/win64 Run the installer After install, check if the following directory exists %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers and check if the above directory contains: usbaapl64.cat usbaapl64.inf usbaapl64.sys usbaaplrc.dll If the directory is missing or contents of the directory are missing, here is how to get this fixed Open the download .exe installer in a something like 7Zip. Open the zipped content for AppleMobileDeviceSupport64.msi in something like 7Zip (if using 7Zip just use the "Open Inside" option. Look for: usbaapl64.cat usbaapl64.inf usbaapl64.sys usbaaplrc.dll Manually crate the Drivers directory at: %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers Copy the files In the new location, right mouse button on usbaapl64.inf and select install. Good luck.
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1 reply

turingtest2

Level 10

277,839 points

Aug 29, 2023 12:50 PM in response to Jzon40

Standalone installer for iTunes, or the version from the Microsoft Store? Personally I prefer the traditional installer which you can get from iTunes - Apple and then scrolling down to Looking for other versions? > Windows.

If you've installed Apple Music Preview for Windows I think there is a separate app for device management, Apple Devices Preview. I gave the former a test and promptly uninstalled it. I'll stick with iTunes.

tt2

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Windows 11 doesn't recognize Apple devices

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