I had the battery in my iPhone 11. Now my phone won’t work unless it is plugged in. What do I do?

Question

Level 1

4 points

The phone worked fine when I picked it up from the repair shop. Now the screen turns black and the phone shuts down if I unplug it. When I plug it

back in, the Apple comes in the screen and a minute later my phone will work, as long as it is plugged in.

iPhone 11, iOS 16

Posted on Aug 27, 2023 10:35 AM

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Answer 1

Take the phone back to the shop. Are you sure that a genuine Apple battery was installed?

See if you can find the repair shop listed using this link to verify that the shop was authorized for Apple repairs and service.

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Answer 2

Level 10

271,690 points

Apparently you had the iPhone battery serviced. Was it done at an Apple Store or Authorized Apple Service Center?

Yes. Return there and seek assistance.
No. You had an unauthorized repair performed. Apple can no longer assist you with this iPhone.

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