Folder Structure between MacBook and iPhone not syncing with iCloud Account on Outlook

I have set up the Outlook e-mail application on my MacBook and iPhone and I use several e-mail accounts that are integrated and synced well across my devices.


I am desperately trying to get the iCloud account to work seamlessly across the devices as well. It almost works now, being more or less synced with calenders and contacts etc.


I can send and receive emails and it syncs fine (i.e., when I have read an email on my MacBook, it displays as read on my iPhone).


Yet, I just can't get the syncing of the folder structure to work.


  • On my MacBook and online (when I log into iCloud), the folder structure syncs fine
  • On my iPhone, it displays some really old folder structure and is a huge mess. The changes made in my MacBook folder structure does not transfer onto my iPhone


Any tips on how to sync this? I have readded the account several times, I have tried to set up the account on my iPhone as an IMAP account, rather than directly through iCloud (but I receive errors, so I cannot set it up manually).


In the end, I just want that if I add/delete/move a folder on my MacBook, that it transfers onto my iPhone in the Outlook app.


Thanks for your help.

M

iPhone XR

Posted on Aug 25, 2023 01:18 AM

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Posted on Aug 25, 2023 08:03 AM

No, it’s something that Outlook is messing up. Try the Apple mail app to see if it works there. You can have 2 mail apps accessing the same mail account. You may have Outlook configured to treat iCloud as a POP account; it should be set up as an IMAP account; if it is POP remove the iCloud calendar and reinstall it as IMAP.


I agree about the built in calendar, but there are several excellent 3rd party calendar apps that are better than Outlook (but again, you can have more than one calendar app accessing the same calendar databases). I use Week Calendar (been using it since Palm Pilot days, and have calendar data since 1993 still accessible), but Fantastical also gets good reviews.

4 replies
Question marked as Top-ranking reply

Aug 25, 2023 08:03 AM in response to Mayalmaiva

No, it’s something that Outlook is messing up. Try the Apple mail app to see if it works there. You can have 2 mail apps accessing the same mail account. You may have Outlook configured to treat iCloud as a POP account; it should be set up as an IMAP account; if it is POP remove the iCloud calendar and reinstall it as IMAP.


I agree about the built in calendar, but there are several excellent 3rd party calendar apps that are better than Outlook (but again, you can have more than one calendar app accessing the same calendar databases). I use Week Calendar (been using it since Palm Pilot days, and have calendar data since 1993 still accessible), but Fantastical also gets good reviews.

Aug 25, 2023 03:14 AM in response to Lawrence Finch

Hi Lawrence,


Thanks for the quick answer. Im an not sure whether this is about a setting from the iCloud / Apple side?

I have the mail app from iCloud but a) don't really like it because I generally think it works horribly together with the calendar and b) even worse when you have an outlook account for work (i.e. calendar syncing etc. does not work well).

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Folder Structure between MacBook and iPhone not syncing with iCloud Account on Outlook

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