iPhone 2nd Gen Frozen

I have an IPhone SE 2nd that the screen is frozen. I’ve tried letting it sit, and hard restarting it twice but it won’t work. The side buttons and home button work but nothing on the screen is responding.

Posted on Aug 23, 2023 05:37 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2023 05:39 PM

Follow these actions VERY CAREFULLY:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


This forced reset procedure is guaranteed to work if done correctly, unless the phone has a hardware problem.

4 replies
Question marked as Top-ranking reply

Aug 23, 2023 05:39 PM in response to Mustang_Owner995

Follow these actions VERY CAREFULLY:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


This forced reset procedure is guaranteed to work if done correctly, unless the phone has a hardware problem.

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iPhone 2nd Gen Frozen

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