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Why was my account disabled in the app store and itunes?

All of a sudden my account is disabled and I don't know why. I tried changing my payment when my other debit card was cancelled due to unauthorized purchases, but it won't allow me to update my payment method.

Posted on Aug 22, 2023 7:51 PM

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Question marked as Top-ranking reply

Posted on Aug 22, 2023 7:53 PM

There's a problem with your iTunes Store account information which can't be fixed from your end. Click here and contact Apple Support when they're open; if the link doesn't have an option for your country, use this form.


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2 replies

Aug 22, 2023 7:59 PM in response to msbuxton

msbuxton Said:

"Why was my account disabled in the app store and iTtnes?: All of a sudden my account is disabled and I don't know why. I tried changing my payment when my other debit card was cancelled due to unauthorized purchases, but it won't allow me to update my payment method."

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For reference...

Why Accounts Become Disabled:

When your iTunes Account has been disabled, that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.


Possible Reasons Could Include: 

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions

Why was my account disabled in the app store and itunes?

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