Deleted email rules still acting on new emails

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Deleted email rules still acting on new emails

A number of my iCloud mail rules that have been deleted are still acting on new/incoming emails. This is making email management difficult.

I've contacted Apple Support and every support person promises a resolution - then they disappear and become unresponsive. I've been waiting for 5 months for Support to engage Apple Engineering on this issue. Apple Support and Engineering freaking useless.

Does anyone have a way to bypass the normal Apple Support channels and contact Support Management instead?

iPhone 11 Pro

Posted on Aug 21, 2023 11:31 AM

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Answer 1

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SravanKrA

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429,702 points

Aug 22, 2023 01:20 AM in response to rnaras

Which email account are you referring to? Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other (Refer to the pic )below

Is this your corporate iPhone? Then please contact the system administrator of your corporate
If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
2. Or please contact the system administrator of the organisation who provided the profile to you

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Answer 2

Aug 22, 2023 01:21 AM in response to rnaras

Yes, you can stop them by applying a Client based Rule on iCloud.com. Watch the GIF below

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Answer 3

rnaras Author

Level 1

5 points

Aug 22, 2023 06:46 AM in response to rnaras

The problems with my email rules pertains to my Apple mail account. Other mail accounts work as expected.

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Answer 4

rnaras Author

Level 1

5 points

Aug 22, 2023 06:57 AM in response to SravanKrA

afaik Apple mail rules do not have the capability to mark mail as unread, move mail to the inbox, or disable mail forwarding so I don’t believe your solution is applicable. Thanks.

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Deleted email rules still acting on new emails

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