My daughter downloaded a free trial for the Remini - AI Photo Enhancer app. She cancelled it before but I was charged for two amounts since on my credit card bill. When I sign in to have them refunded, they dissapear from the list of possibilities. Probably because past 30 days?
What can I do to have this corrected? Thank you!
iPhone XR, iOS 16
Contact Apple for support & service.
Contact Apple for support and service - Apple Support
or call
Canada/United States
1-800-275-2273
For other locations, look here -
Contact Apple for support and service – Apple Support (AU)
Contact Apple for support & service.
Contact Apple for support and service - Apple Support
or call
Canada/United States
1-800-275-2273
For other locations, look here -
Contact Apple for support and service – Apple Support (AU)
Official Apple Support or open Apple Support application and you can contact from there
do you see them when you go to https://reportaproblem.apple.com?
Hi Lawrence
Thank you for answering me.
I see the purchase on my list of purchases but when I choose the refund option it is no longer there.
I thought everything was canceled until I received my credit card statement. Is there a direct contact to Apple to clear this up? Thank you.
Hi I’m having a problem too, I purchased the free version and used the app only during the free version then I forgot about it and I saw that the app took money from my cards two times, I didn’t know about the 48 hour rule and I want my money back. I tried reporting 3 times but Apple has been no help so could you please tell me who you contacted and how I can do the same?
Any option I choose « purchased by mistake », « purchase from a minor », etc, the July 22nd purchase disappears as of it was not eligible.
Is there a way to speak with someone directly? Thanks
Thank you Kurtosis and everyone for your help. We were able to speak to someone to have the issue resolved. 🙂
Your welcome, glad you got it solved.
Hello. I am asking for a refund for two apps that were purchased by mistake. The purchses dissapear when I ask for refund.
