Apple Magic Mouse 2 - Mouse Off

My Apple Magic Mouse 2 keeps disconnecting with the message "Mouse Off" being displayed. I reconnect it via the Bluetooth connection then after a few minutes it disconnects again with the same message. The battery is charged at 78, 79%. When connecting the mouse to charger the battery percentage will increase, so it is charging and I assume the charge reported is correct - so It's not a low battery issue.

The laptop is a 2015 Macbook Retina 13"

I removed and re-paired the mouse several times, restarted, etc it has the same issue.

Earlier Mac models

Posted on Aug 20, 2023 7:36 AM

Reply
3 replies
Sort By: 

Nov 18, 2023 1:56 PM in response to Dnmtsn

I have an A1296 Magic Mouse with 2 AA batteries. I use rechargeable batteries. Sometimes I would get constant disconnect and connect. The mouse preference battery level showed 100%. I removed batteries and inserted them in my recharger. Doing so initially showed charging with a low beginning level. As soon as fully charged everything worked fine. I think in some instances, when a battery reaches some lower level, regardless what the % system says, the problems begin. Anyway, the solution for me was fully charged batteries.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Magic Mouse 2 - Mouse Off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.