Dear Supporter,
I dont use any Apple product for more than 1 year now.
In 7.Aug.2023 i was charged for 219000 VND without any billing, email information.
I want to know
1. what was the payment for ?
2. How can i check to remove any subscription ? (I dont have any apple product now to check)
Regard,
Thanh Luu
Earlier iPhone models
If it is an e-mail or text message are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?
Phishing & Other Suspicious Emails - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Identifying legitimate emails from the iTunes Store - Identify legitimate emails from the App Store or iTunes Store - Apple Support (the previous link is more specific)
Forward attempts to: reportphishing@apple.com
If you still think the charge is real:
See your purchase history in the App Store or iTunes Store [iOS, computer, or web] - Does not list purchases made by others under Family Sharing; those have to be checked from their accounts. View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support
Also follow the steps in this support document --> If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - If you see 'apple.com/bill' on your billing statement - Apple Support
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
To "Request a refund for apps or content that you bought from Apple", click here → Request a refund for apps or content that you bought from Apple - Apple Support
If it is an e-mail or text message are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?
Phishing & Other Suspicious Emails - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Identifying legitimate emails from the iTunes Store - Identify legitimate emails from the App Store or iTunes Store - Apple Support (the previous link is more specific)
Forward attempts to: reportphishing@apple.com
If you still think the charge is real:
See your purchase history in the App Store or iTunes Store [iOS, computer, or web] - Does not list purchases made by others under Family Sharing; those have to be checked from their accounts. View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support
Also follow the steps in this support document --> If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - If you see 'apple.com/bill' on your billing statement - Apple Support
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
To "Request a refund for apps or content that you bought from Apple", click here → Request a refund for apps or content that you bought from Apple - Apple Support
What is the 219000 VND payment ?
