You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I don’t think there’s an Apple service here in Nigeria

My Face ID just stop working for no reason

iPhone X, iOS 16

Posted on Aug 18, 2023 6:31 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2023 6:36 PM

If there is no Apple store or Apple authorized service center in Nigeria, then you will have to take it to where there is one.


If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple



4 replies
Question marked as Top-ranking reply

Aug 18, 2023 6:36 PM in response to Melvin_berry01

If there is no Apple store or Apple authorized service center in Nigeria, then you will have to take it to where there is one.


If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple



I don’t think there’s an Apple service here in Nigeria

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.