New iPad Air gets really hot and battery starts to drain!

It is not unusual for an iPad to become warm when being used - more so when using some types of iPad case. High screen brightness and/or CPU intensive Apps will also create more heat.

The key point is that whilst your iPad may become very warm in normal use, the iPad should not become uncomfortably hot to handle. If your iPad is becoming too hot to hold, you should take your iPad along to the Genius Bar at your local Apple Store - where the technicians can examine and test your iPad for faults.

Genius Bar Reservation and Apple Support Options - Apple

Otherwise, you would be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

Make an appointment at the nearest Apple location to have your iPad evaluated for free.

Once the diagnostics are complete, the staff will explain your options.

Make a Genius Bar Reservation

Genius Bar Reservation and Apple Support Options - Apple

Or use this link to see if Apple can run remote diagnostics on your iPad:

Get Support