How to fix connectivity problems with Apple TV 4K Siri remote?

I get the same message, it seems like Apple is always no help and very vague with their responses..

If the listed troubleshooting steps do not result in getting you a functional remote again, then please contact the Apple Support staff for further assistance.

I had the same issue. It wouldn’t connect, but I kept on trying and it eventually connected

Sorry to hear you're experiencing this issue!

Try following these steps first

1. Stay within about 6 meters (20 feet) of your Apple TV and move anything that blocks the path between your remote and the front of your Apple TV, television, receiver, and sound bar.
2. Charge your remote for 30 minutes using a USB-C to USB or Lightning to USB cable and a USB wall charger.
3. Unplug your Apple TV from its power socket. Wait at least six seconds and then plug it back in.

if that does not work please proceed to restart your Apple TV Remote

1. Press and hold the TV/Control Centre button  and the Volume Down button  at the same time. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again.  
2. Release the buttons. Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV screen. 
3. Wait while your remote restarts. When the Connected notification appears, you can use your remote.

same issue very frustrating. i finally went to apple tv / settings / remotes & devices / volume control. it was defaulted to HDMI for some reason but when i changed to Auto the TV volume worked again. good luck.

Hi! So my Apple TV 4K remote died on me last night so I let it charge up while I was asleep (even though you only need 3 hours to fully charge) Upon waking up it wouldn’t connect at all and I googled for like 30 mins and couldn’t find anything until I combined two tactics. This is what I did and it worked immediately.

Use your phone or appropriate apple device as a temporary remote > go to settings > choose remotes and devices (your remote setting should say “not connected”) > choose forget remote > go back to “system” in the settings > select restart

once back on, take your Apple Remote and pair it by pointing the remote at the Apple TV device; pressing the menu and volume up buttons at the same time (about 6 seconds)

in the top right hand corner of the screen you should see a message saying to bring the remote closer to Apple TV. Place the remote on top of the Apple TV device and it should pair within 20 seconds

I had same issue, steps that Apple is advicing did not helped, but your advice helped me 🙏🏼.

THIS! This was the solution! Thank you!!