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I bought macbook air M1 from a prominent supermarket in Dubai, UAE today. (13 Aug 2023) When I checked the apple support application, it says the warranty is expiring on September 2023. Which means the system was already opened and registered in August 2022 last year. So did I get duped by the supermarket for buying a used or refurbished macbook air as new?
[Edited by Moderator]
You need to contact Apple by phone to have your Mac's purchase date corrected: Update your proof of purchase - Apple Support
You need to contact Apple by phone to have your Mac's purchase date corrected: Update your proof of purchase - Apple Support
He told me to call apple customer service to get a link to upload the bill and the warranty will be updated from the date of purchase. My issue is that they are selling me a possibly refurbished or pre-owned Macbook Air as new. I wouldn’t have bought it if they were honest about its usage.
This does not mean that they lied to you. If it is factory sealed, then it is not used - it just sat on the shelf for almost a year. Apple starts the warranty when the item is shipped to the original owner/store and the time for it starts ticking at that point. If the shop is an authorized reseller, you can probably ask Apple to adjust the purchase/warranty date, but if it is not, then your device's warranty ends in September. Contact Apple and ask if the date can be adjusted and what proof you need (one is usually that the purchase receipt has to include the serial number).
You would need to talk with the manager at the supermarket about this.
Being sold a sealed refurbished or open box macbook as new
