Playlist not playing on PC but plays from phone. Any help?

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Level 1

4 points

Playlist not playing on PC but plays from phone. Any help?

Yesterday I made a playlist on my PC. I then tried to play the playlist on the PC and the songs don't play. It just scrolls through each song without even a second of it playing. When I got home, I played the playlist from my phone (Pixel 6 Pro) without any problems. I also shared the playlist with three other people and they were able to play it from their phones. Why can't I play it on the PC that I made it from? (yes, it's on my authorized computer list)

Windows, Windows 10

Posted on Aug 10, 2023 9:08 AM

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Answer 1

the fiend

Level 7

23,436 points

Aug 15, 2023 12:14 AM in response to Jbwithro

Hhmm.

Despite the lack of exclamation marks, I have to assume that the files for these songs are not where iTunes thinks they should be. Are there any cloud icons?

In your iTunes Library, pick one of these missing songs and right-click it, then select Show in Windows Explorer. That should open up the folder containing the file, but given that iTunes can't play it, I wold expect an error message. What does the error message say?

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Answer 2

Jbwithro Author

Level 1

4 points

Aug 15, 2023 11:31 AM in response to the fiend

Sorry for the delayed responses, I uninstalled iTunes and reinstalled it, along with downloading and installing Windows updates on my Windows 11 machine.

The songs all have clouds beside them and when I try to download them, I get a 45061 error code.

When I right-click the song as you instructed above, I don't have the option you mention. Only "Show in Apple Music" and "Show in iTunes Store"

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Answer 3

Jbwithro Author

Level 1

4 points

Aug 16, 2023 6:30 AM in response to the fiend

Yep, I tried that and got a different error. So, yesterday I deleted iTunes, reloaded it, and got the same results. After that, I deleted it again and downloaded the Apple Music preview for Windows 11. Now I get a "-50" error when I try to download the songs. I can play them from my Pixel 6plus just fine though, so I will probably just get a BT speaker for my desk and quit trying to fix this PC issue. I appreciate your efforts though!

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