MacBook Pro locked by IT dept. that no longer exists

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Scot1950 Author

Level 1

5 points

MacBook Pro locked by IT dept. that no longer exists

When I retired, I bought the MacBook Pro I was using at home to do remote training for a call center. It work for a while, but now it has been locked by an IT admin.

I have tried to contact IT, but after I retired, the company moved the call center to Guatemala, and no one in the remains of the office can do anything more than give me the number of the call center in Guatemala. The company running the call center has their own IT department. They do not know what I’m talking about. They cannot find any record of my MacBook Pro or the purchase of it.

Is there anyway I can break the lock that someone put on my laptop. I’m not getting any help from the Guatemalans.

Here is the photo showing the opening screen after I boot up the MacBook

Posted on Aug 7, 2023 01:54 PM

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Answer 1

Top-ranking reply

Scot1950 Author

Level 1

5 points

Aug 7, 2023 02:14 PM in response to TheLittles

As it was a company MacBook, I paid a discount price for it to admin who had assigned it to me. As the company moved to Guatemala, she and everyone in the customer service center here was laid off including her.

I don’t recall being given a receipt. I think they just took it out of my last paycheck.

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Answer 2

Aug 7, 2023 03:03 PM in response to TheLittles

the details of that lock (which looks like "firmware lock" to me) are described in this article:

What is a firmware password on Mac? - Apple Support

It appears you can upgrade the already-installed MacOS, but not ERASE, and not boot from a different drive.

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Answer 3

TheLittles

Level 10

201,473 points

Aug 7, 2023 02:05 PM in response to Scot1950

Scot1950 Said:

"MacBook Pro locked by IT dept. that no longer exists: When I retired, I bought the MacBook Pro I was using at home to do remote training for a call center. It work for a while, but now it has been locked by an IT admin.[...]"

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Thank you for the photo.

Getting into This:

If you bought this, and still have the original receipt, you may be able get in to this. It seems this was locked by them, being you were using it under their own account access (thereby granting them the ability to lock this).

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Answer 4

TheLittles

Level 10

201,473 points

Aug 7, 2023 02:20 PM in response to Scot1950

Scot1950 Said:

"As it was a company MacBook, I paid a discount price for it to admin who had assigned it to me. As the company moved to Guatemala, she and everyone in the customer service center here was laid off including her. I don’t recall being given a receipt. I think they just took it out of my last paycheck."

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=-(

If this is their device, then locking it is their call. There is nothing you can do.

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MacBook Pro locked by IT dept. that no longer exists

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