You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I seem to be missing a LOT of photos and videos; especially favorites in my iPhoto album, even when connected to Wifi and searching for them on iCloud. They were all in my personal library and now they are not.
WHAT GIVES APPLE? I thought iCloud is suppose to keep your photos and videos, etc. safe and backed up, not disappear them!
See the article If your iCloud Photos aren't syncing to your device - Apple Support
If your iCloud storage is full or almost full
If you exceed your iCloud storage limit, photos and videos won't sync to iCloud and your library won’t stay up to date across your devices. To continue using iCloud Photos, you can upgrade your storage plan or reduce the amount of storage that you're using.
Note : it's not necessary the photos are still on iCloud server , they were not saved as iCloud storage was short , if you decided to upgrade the iCloud storage a sufficient space must be there , you need to check the status of iCloud storage Check your iCloud storage on any device - Apple Support
once iCloud storage is sufficient , if you upload new photos / videos they will sync with other devices ( iPhone / iPad ) Access and view iCloud Photos on your iPhone, iPad, or Mac - Apple Support in which photo library is set ( turned as on ) Set up and use iCloud Photos - Apple Support
Make sure photos are not hidden ,Hide photos on your iPhone, iPad or Mac - Apple Support
Hide photos from view in Photos on Mac - Apple Support
See the article If your iCloud Photos aren't syncing to your device - Apple Support
If your iCloud storage is full or almost full
If you exceed your iCloud storage limit, photos and videos won't sync to iCloud and your library won’t stay up to date across your devices. To continue using iCloud Photos, you can upgrade your storage plan or reduce the amount of storage that you're using.
Note : it's not necessary the photos are still on iCloud server , they were not saved as iCloud storage was short , if you decided to upgrade the iCloud storage a sufficient space must be there , you need to check the status of iCloud storage Check your iCloud storage on any device - Apple Support
once iCloud storage is sufficient , if you upload new photos / videos they will sync with other devices ( iPhone / iPad ) Access and view iCloud Photos on your iPhone, iPad, or Mac - Apple Support in which photo library is set ( turned as on ) Set up and use iCloud Photos - Apple Support
Make sure photos are not hidden ,Hide photos on your iPhone, iPad or Mac - Apple Support
Hide photos from view in Photos on Mac - Apple Support
there are a lot of my videos gone I would like them back
In addition to the resources provided; icloud is primarily a synchronization service, not an offline backup. ANything you do on a synced device affects the cloud and all other devices as well. Eg. deleting on your phone deleted everywhere.
iCloud Photos & Videos Missing
