Many years ago I purchased movie Trinity and beyond movie. Last time I saw it a couple years ago. Today, I wanted to rewatch it, but was not able to find it, not only on my account but on appletv at all. This movies is available on Amazon Prime Video. How is that happened?
Hi Baxaxax,
To view your purchase history, we recommend that you follow the steps here: View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support
To perform the recommended troubleshooting steps via the link above, complete the steps in the section titled "How to see your purchase history."
1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID and password.
3. A list of your recent purchases appears. If you’re not sure what you were charged for but you know the amount of the charge, search for the amount. If you're looking for information about older purchases, find your purchase history in Settings or Account Settings on your device.
Learn what to do if you can't find the item that you’re looking for or if you find unexpected charges.
If you purchased a subscription that you no longer want, you can cancel the subscription.
We recommend the steps above because they will show you how to view your purchase history for the App Store, iTunes Store, and other Apple media services.
Also, in the event that you're unable to find an item in your purchase history, we suggest taking a look at the section below.
Can’t find the item that you’re looking for? If you have more than one Apple ID, you might have been signed in with a different Apple ID when you bought the item. Sign in with the other Apple ID and check your purchase history again.
If you received a suspicious email notification about a purchase, the email might not be from Apple or reflect actual charges to your account. Learn how to identify legitimate App Store or iTunes Store emails.
Lastly, if you ever want o redownload TV shows and movies that you purchased, follow the steps here: Redownload TV shows and movies that you purchased - Apple Support
Please let us know the outcome after giving the above steps a try.
Thanks for using the Apple Support Communities.
Cheers!
Hi Baxaxax,
To view your purchase history, we recommend that you follow the steps here: View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support
To perform the recommended troubleshooting steps via the link above, complete the steps in the section titled "How to see your purchase history."
1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID and password.
3. A list of your recent purchases appears. If you’re not sure what you were charged for but you know the amount of the charge, search for the amount. If you're looking for information about older purchases, find your purchase history in Settings or Account Settings on your device.
Learn what to do if you can't find the item that you’re looking for or if you find unexpected charges.
If you purchased a subscription that you no longer want, you can cancel the subscription.
We recommend the steps above because they will show you how to view your purchase history for the App Store, iTunes Store, and other Apple media services.
Also, in the event that you're unable to find an item in your purchase history, we suggest taking a look at the section below.
Can’t find the item that you’re looking for? If you have more than one Apple ID, you might have been signed in with a different Apple ID when you bought the item. Sign in with the other Apple ID and check your purchase history again.
If you received a suspicious email notification about a purchase, the email might not be from Apple or reflect actual charges to your account. Learn how to identify legitimate App Store or iTunes Store emails.
Lastly, if you ever want o redownload TV shows and movies that you purchased, follow the steps here: Redownload TV shows and movies that you purchased - Apple Support
Please let us know the outcome after giving the above steps a try.
Thanks for using the Apple Support Communities.
Cheers!
One of My purchased movie disappeared
