Pairing my hearing aids to iPhone 14

My audiologist, Starkey Support, nor Apple Support were able to remedy why my new Starkey Genesis Ai hearing aids would not pair with my iphone 14. Finally, out of desperation, I placed all 3 of my Apple devices, (ipad, old iphone 7, and new iphone 14) on a table. I then powered up my iPad and iphone 7. On each of those devices, I went into "Settings", "Accessibility", "Hearing Devices". Both of these devices recognized my hearing aids. On both devices, I clicked, "Forget Device" (or however it reads). Then, I powered both of those devices OFF. Then, with my hearing aids OFF, I opened up the "Settings", "Accessibility", "Hearing Devices" on my iphone 14. With the iPhone "Searching", and my hearing aids setting to each side of my phone, I started each hearing aid, first the left, then the right. MY IPHONE IMMEDIATELY RECOGNIZED BOTH HEARING AIDS!!! I then just followed the prompts to pair the hearing aids to my phone.

I know many have had this problem, and hope that my solution works for you too.

You could try resetting network settings. Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

After taking that step, try to pair the hearing aids again, if issue persists, you'll want to contact the manufacturer of the hearing aids for further support.

My story is exactly the same. Audiologist, Verizon Wireless level 2, and Apple level 2 could not solve my pairing problem. I will note my ticket with Apple Support L2 is still open.

I found Alton’s post, and followed his described process of pairing and forgetting my hearing aids with both my old iPhone 8 and then my iPad. Then with iPhone 14 and Starkey genesis hearing aids both off, I turned on the 14, Bluetooth on, accessibility, hearing aids, now the iPhone was in discovery mode. Then I closed each battery door, and boom, the 14 discovered the hearing aids for the first time in 50+ tries and now I am successfully paired.

THANK YOU ALTON!!!