I paid for a premium YouTube service, it shows I've been billed for it but it does not give me the service it tells me I still need to pay for the upgrade

You tube won't provide me with the premium service I've been charged for

iPhone XR, iOS 16

Posted on Aug 1, 2023 08:53 AM

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2 replies

Aug 1, 2023 09:14 AM in response to tyfromartesia

If you've been charged for a YouTube Premium service on your iPhone XR but haven't received the expected benefits, here are some steps you can take to resolve the problem:

  1. Make sure that you are signed in to the correct Google account on the YouTube app, and verify the subscription status. Sometimes, subscriptions might not sync properly, so ensure that you are using the right account.
  2. Double-check your payment method to ensure that the transaction was successful and that you were indeed charged for the YouTube Premium service.
  3. Close the YouTube app completely and then reopen it. Sometimes, restarting the app can resolve minor glitches or synchronization issues.
  4. Ensure that you are using the latest version of the YouTube app. An outdated app might cause compatibility problems.
  5. A stable internet connection is necessary for accessing YouTube Premium features. Make sure you have a reliable internet connection.
  6. If the issue persists, it's best to reach out to YouTube's customer support. You can do this through the YouTube app or by visiting the YouTube Help Center on their website. Explain the problem and provide details about the charge and your subscription. YouTube is not an Apple Product. Contact the app developer here --> App Support or YouTube Help - Google Support
  7. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  8. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  9. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.


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I paid for a premium YouTube service, it shows I've been billed for it but it does not give me the service it tells me I still need to pay for the upgrade

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