My phone is frozen I tried the quick up volume and down volume and the slide to turn off appeared. But the slide doesn’t function

It is a new phone and after setting with new carrier and also setting up e-mail, the phone is now not functioning at all.


iPad Pro, iPadOS 13

Posted on Jul 31, 2023 01:39 PM

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Question marked as Top-ranking reply

Posted on Jul 31, 2023 01:44 PM

You are not following the instructions correctly.


Quick volume up

Quick volume down

Hold the side button down until the Apple logo appears. The "slider" is not the Apple logo.


(You are not holding down the side button long enough. Ignore the slider and keep holding the side button until the Apple logo appears. This might take another 10-15 seconds or more)



2 replies
Question marked as Top-ranking reply

Jul 31, 2023 01:44 PM in response to William858

You are not following the instructions correctly.


Quick volume up

Quick volume down

Hold the side button down until the Apple logo appears. The "slider" is not the Apple logo.


(You are not holding down the side button long enough. Ignore the slider and keep holding the side button until the Apple logo appears. This might take another 10-15 seconds or more)



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My phone is frozen I tried the quick up volume and down volume and the slide to turn off appeared. But the slide doesn’t function

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