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How do I rectify my Face ID failure issues

My phone is an iPhone 12 Pro Max

iPhone 12 Pro Max, iOS 16

Posted on Jul 29, 2023 3:45 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2023 3:52 PM

With the related article already viewed and the Support Article below, if all steps have been performed, the only solution is the last one in both articles to contact Apple Support.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

5 replies

Jul 29, 2023 10:34 PM in response to Maurynchy

Maurynchy Said:

"How do I rectify my Face ID failure issues: My phone is an iPhone 12 Pro Max"

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Report this to Apple:

Do your Part: Report this issue to Apple. It occurred after an update installation --something they should be made aware of. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what fixes to include in updates to come. Apple will know nothing of this occurrent, if you don't report it.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: when this issue began, and how you have troubleshot it, thus far. Include the URL of this thread.
  4. Proceed from there as necessary

Jul 29, 2023 10:44 PM in response to Maurynchy

Try the instructions in the following guides to address the Face ID issues that you are having.


👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

 

If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple SupportOR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

How do I rectify my Face ID failure issues

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