iPhone 13 Pro Max calls "sometime" go direct to voicemail

Not all of my calls are coming through on my Iphone13 ProMax. Sometimes they go to voicemail, other times there is no option for the caller they are just cut off, and other times it works just fine. As it will not replicate at the Apple Store or the T-mobile store I'm told there is nothing they can do. Any suggestions? Thank you.


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 16

Posted on Jul 28, 2023 07:32 AM

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Question marked as Top-ranking reply

Posted on Jan 2, 2024 01:26 PM

IPhone calls from one partrical person goes direct to voicemail more then half the time they call, but text will go through-when I receive the text I in turn will call her. No problem. This started about a month ago, prior to that her and I talked everyday.

13 replies

Jul 28, 2023 09:38 AM in response to China13

Hello China13,


Are you silencing unknown callers?


  1. Open Settings
  2. Scroll down and tap on Phone
  3. Tap Silence Unknown Callers
  4. Toggle On or Off


I'd recommend keeping it toggled on though.


This is the only option that blocks callers or silences them.


Another possibility is you have a Focus mode on that is silencing people / the Phone app.


  1. Open Settings
  2. Tap Focus
  3. Tap a Focus mode (any will work preferable the one that might be enabled)


Are you silencing the Phone app or people?




May 24, 2024 04:02 PM in response to China13

I’ve followed all the guides on this and included hard reboots of the phone. It’s been happening for months now, so bad that I am using a landline! Since iOS 17 it’s been a constant issue, doesn’t seem like they will resolve it soon. I never thought I’d say this but I’m considering switching to slow Android phones, but the phones work!!

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iPhone 13 Pro Max calls "sometime" go direct to voicemail

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