Apple Music subscription not appearing on Macbook

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Level 1

13 points

Apple Music subscription not appearing on Macbook

I recently got a new phone which came with the free 6-month trial for Apple Music. The subscription works on my phone but it isn’t showing up on the Music app on my Macbook Pro. My apple ID is signed in to the iTunes store and etc, but the “sync library” option in the preferences is greyed out. Is the promotion only specific to my phone? Or is it just my Mac being difficult?

MacBook Pro 2016 Touch-bar Monterey version 12.6.8

edit: lol @ my username i didn’t know it was that

MacBook Pro 13″

Posted on Jul 28, 2023 06:36 AM

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Answer 1

turingtest2

Level 10

277,723 points

Jul 28, 2023 09:21 AM in response to swaggggggg

Have you authorized the computer yet? Apple Music (the service) won't function until you do. See Authorize or deauthorize your computer for iTunes Store purchases - Apple Support and Use Sync Library to access your music library across your devices - Apple Support.

tt2

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Answer 2

pjswiz

Level 5

5,424 points

Jul 28, 2023 09:18 AM in response to swaggggggg

Hello swaggggggg,

Don't use iTunes on your MacBook, there is a Music app just like there is one on your iPhone. You can also visit music.apple.com and log in!

https://offers.applemusic.apple/six-month-offer

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Answer 3

swaggggggg Author

Level 1

13 points

Jul 29, 2023 01:09 AM in response to turingtest2

Yeah, I've re-authorised the computer, and when I open "Preferences," the option to sync library is greyed out (it also has my Apple ID in brackets), not allowing me to tick it. I also tried clicking "Open in Music" on the web player, but it just opens the Music app and does nothing else. Probably just stick to the web player unless there's something else I can try.

Edit: The 'Download Dolby Atmos' option is able to be checked, which according to this document, means I'm signed in. See Change General preferences in Music on Mac – Apple Support (AU).

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Apple Music subscription not appearing on Macbook

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