M2 Mac and Ventura 13.5 does not update

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Level 1

10 points

M2 Mac and Ventura 13.5 does not update

Apple, it seems that the M2 Macs have problems doing the updates. I have had the error message below since the 13.4. It only happens on my M2, the Intel no issue.

Failed to download & prepare update: Error Domain=SUOSUErrorDomain Code=201 "Failed to personalize the software update. Please try again.

I get this whether I use the full installer, the update, the command line update etc.

I have 32GB RAM, 300 GB Disk so environment is not the issue.

If Apple silicon needs to wait a week, then mention that. Currently not able to run 13.5, had issues getting to 13.4.1. Please address.

Rob

Posted on Jul 27, 2023 8:40 AM

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Answer 1

Jul 27, 2023 9:04 AM in response to unixjedi

unixjedi wrote:

Apple, it seems that the M2 Macs have problems doing the updates. I have had the error message below since the 13.4. It only happens on my M2, the Intel no issue.

Failed to download & prepare update: Error Domain=SUOSUErrorDomain Code=201 "Failed to personalize the software update. Please try again.

I get this whether I use the full installer, the update, the command line update etc.

I have 32GB RAM, 300 GB Disk so environment is not the issue.

I̶f̶ ̶A̶p̶p̶l̶e̶ ̶s̶i̶l̶i̶c̶o̶n̶ ̶n̶e̶e̶d̶s̶ ̶t̶o̶ ̶w̶a̶i̶t̶ ̶a̶ ̶w̶e̶e̶k̶,̶ ̶t̶h̶e̶n̶ ̶m̶e̶n̶t̶i̶o̶n̶ ̶t̶h̶a̶t̶. Currently not able to run 13.5, had issues getting to 13.4.1. Please address.

Rob

See if there is anything here ref

If an error occurred while updating or installing macOS - Apple Support

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Answer 2

dialabrain

Level 10

133,895 points

Jul 28, 2023 9:34 AM in response to unixjedi

unixjedi wrote:

There is something goofy with the M2 and these recent updates.

Maybe, although not many have reported the issue. In any case, 13.5 has a few bugs so you might want to hold off until the next update. In the meantime, feel free to send Apple feedback.

Feedback - macOS - Apple

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Answer 3

unixjedi Author

Level 1

10 points

Jul 28, 2023 9:29 AM in response to leroydouglas

Thanks for the Link. I had done all those checks and safe mode, again. I did them with the 13.4.1 nothing worked. Then magically the following week the 13.4.1 update finally updated. So now I am wondering if the same will happen with 13.5. There is something goofy with the M2 and these recent updates.

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Answer 4

VikingOSX

Level 10

122,304 points

Jul 31, 2023 7:32 AM in response to unixjedi

I have experienced no delays or other forms of disappointment when obtaining released Apple updates to my M2 Mac mini Pro running any version of Ventura (now 13.5). I am using a 270 Mbps Comcast feed into a Motorola MB8611 DOCSIS 3.1 2.5Gb cable modem, and that into a Synology RT6600ax router providing a Wi-Fi 6 SSID to the mini.

If this were an M2 architecture issue, we all would be suffering… and there may be interim Internet mischief between you and the Apple servers that you have no control over.

You haven't stated your type of Internet connection, but if it is via Cellular hotspot, or not, there may be some issues with your ISP that are in need of pursuit.

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