M2 Mac and Ventura 13.5 does not update

Apple, it seems that the M2 Macs have problems doing the updates. I have had the error message below since the 13.4. It only happens on my M2, the Intel no issue.


Failed to download & prepare update: Error Domain=SUOSUErrorDomain Code=201 "Failed to personalize the software update. Please try again.


I get this whether I use the full installer, the update, the command line update etc.

I have 32GB RAM, 300 GB Disk so environment is not the issue.

If Apple silicon needs to wait a week, then mention that. Currently not able to run 13.5, had issues getting to 13.4.1. Please address.

Rob

Posted on Jul 27, 2023 08:40 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2023 09:04 AM

unixjedi wrote:

Apple, it seems that the M2 Macs have problems doing the updates. I have had the error message below since the 13.4. It only happens on my M2, the Intel no issue.

Failed to download & prepare update: Error Domain=SUOSUErrorDomain Code=201 "Failed to personalize the software update. Please try again.

I get this whether I use the full installer, the update, the command line update etc.
I have 32GB RAM, 300 GB Disk so environment is not the issue.
I̶f̶ ̶A̶p̶p̶l̶e̶ ̶s̶i̶l̶i̶c̶o̶n̶ ̶n̶e̶e̶d̶s̶ ̶t̶o̶ ̶w̶a̶i̶t̶ ̶a̶ ̶w̶e̶e̶k̶,̶ ̶t̶h̶e̶n̶ ̶m̶e̶n̶t̶i̶o̶n̶ ̶t̶h̶a̶t̶. Currently not able to run 13.5, had issues getting to 13.4.1. Please address.
Rob



See if there is anything here ref


If an error occurred while updating or installing macOS - Apple Support


8 replies
Question marked as Top-ranking reply

Jul 27, 2023 09:04 AM in response to unixjedi

unixjedi wrote:

Apple, it seems that the M2 Macs have problems doing the updates. I have had the error message below since the 13.4. It only happens on my M2, the Intel no issue.

Failed to download & prepare update: Error Domain=SUOSUErrorDomain Code=201 "Failed to personalize the software update. Please try again.

I get this whether I use the full installer, the update, the command line update etc.
I have 32GB RAM, 300 GB Disk so environment is not the issue.
I̶f̶ ̶A̶p̶p̶l̶e̶ ̶s̶i̶l̶i̶c̶o̶n̶ ̶n̶e̶e̶d̶s̶ ̶t̶o̶ ̶w̶a̶i̶t̶ ̶a̶ ̶w̶e̶e̶k̶,̶ ̶t̶h̶e̶n̶ ̶m̶e̶n̶t̶i̶o̶n̶ ̶t̶h̶a̶t̶. Currently not able to run 13.5, had issues getting to 13.4.1. Please address.
Rob



See if there is anything here ref


If an error occurred while updating or installing macOS - Apple Support


Jul 31, 2023 07:32 AM in response to unixjedi

I have experienced no delays or other forms of disappointment when obtaining released Apple updates to my M2 Mac mini Pro running any version of Ventura (now 13.5). I am using a 270 Mbps Comcast feed into a Motorola MB8611 DOCSIS 3.1 2.5Gb cable modem, and that into a Synology RT6600ax router providing a Wi-Fi 6 SSID to the mini.


If this were an M2 architecture issue, we all would be suffering… and there may be interim Internet mischief between you and the Apple servers that you have no control over.


You haven't stated your type of Internet connection, but if it is via Cellular hotspot, or not, there may be some issues with your ISP that are in need of pursuit.

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M2 Mac and Ventura 13.5 does not update

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