Unknown part display on iPhone

phone showing an unknown part display I think something is wrong and I want to get it fix



[Re-Titled by Moderator]


iPhone 11, iOS 16

Posted on Jul 19, 2023 11:14 AM

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Question marked as Top-ranking reply

Posted on Jul 19, 2023 01:46 PM

A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

Was replaced with a nongenuine part

Was already used or installed in another iPhone

Isn't functioning as expected


About genuine iPhone batteries - Apple Support


For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support


For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Get your iPhone, iPad, or iPod touch ready for service - Apple Support

- "To protect your information and save time, follow these steps before you get service for your device."


1 reply
Question marked as Top-ranking reply

Jul 19, 2023 01:46 PM in response to Alexbqk

A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

Was replaced with a nongenuine part

Was already used or installed in another iPhone

Isn't functioning as expected


About genuine iPhone batteries - Apple Support


For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support


For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Get your iPhone, iPad, or iPod touch ready for service - Apple Support

- "To protect your information and save time, follow these steps before you get service for your device."


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Unknown part display on iPhone

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