Ringtones that I have purchased are not accessible

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Level 1

8 points

Ringtones that I have purchased are not accessible

And before anyone suggest that I go, and re-download everything and look at the web link that someone might cut and paste… I’ve already done that. I’ve restarted my phone. I spoke to a specialist from Apple care who had the nerve to tell me that ringtones can’t be used as text alert, tones and that’s why they’re not working. Can someone give me some advice here thank you guys

iPhone 13

Posted on Jul 17, 2023 7:25 PM

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Answer 1

-Captain-

Level 4

1,169 points

Jul 17, 2023 7:33 PM in response to DMBB99

Hello,

Go to Settings> Sounds & Haptics> select Ringtone or Text Tone> Download All Purchased Tones. If this doesn’t work, I think you’ll need to report this issue to Apple and see if they can at the very least refund you, but hopefully help you get it to show up.

I hope this helps, if not, let me know.

Sincerely,

Captain

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Answer 2

Lyssa

Level 8

41,405 points

Jul 17, 2023 7:29 PM in response to DMBB99

So, what have you tried so far? What do you mean by "inaccessible"?

~Lyssa

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Ringtones that I have purchased are not accessible

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