I’ve already reset them twice and every time it’s off the charger the pods stop charging. The case is fully charged and they are both in the case. I don’t know why it’s happening.
The top is when the case is plugged in, the bottom is when it’s unplugged. In both the AirPods are in the case but appear separately.
Hey there ConnorBlanton,
Thanks so much for using Apple Support Communities.
It sounds like your AirPods are exhibiting an unexpected issue and we're happy to help figure out why. To start, resetting your AirPods was a great idea and we would have recommended that as a starting point as well. Another thing we want to recommend checking is that your AirPods have the latest version of their firmware installed, since that can help resolve unexpected issues like this. Here's how to check your firmware version. This article has some more information, and includes the list of the latest firmware versions: About firmware updates for AirPods - Apple Support
For AirPods Pro, the latest firmware version is 5E135.
You can check your AirPods firmware version by pulling up Settings > Bluetooth and tapping the Info (i) button next to your AirPods and scrolling down to the About section on the page that opens up. If you see a different firmware version other than 5E135, follow the steps below to update the firmware:
If you can confirm that the issue is happening on the latest firmware version, then the next step is going to be reaching out to Apple directly. If available in your region, this will let you connect with an advisor to work on some further troubleshooting steps and to provide additional information about the issue you're experiencing. You can reach out here: Get Support
We hope that this information is helpful.
Have a great day!
AirPods Pro won’t charge unless plugged in
