My daughters phone says support.Apple.come/iPhone/restore she has iPhone 11 and her lock button doesn’t work so she can’t turn it on

My daughters phone says support.Apple.come/iPhone/restore she has iPhone 11 and her lock button doesn’t work so she can’t turn it on

iPhone 11

Posted on Jul 15, 2023 11:18 AM

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Posted on Jul 15, 2023 11:26 AM

This is what it says at the end of the article the support article linked below.

If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support


  • If a restore error is not present, but the Restore screen still appears, or you can't force a restart because one of your buttons is broken or stuck, contact Apple Support.


You need to contact Apple support.




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Question marked as Top-ranking reply

Jul 15, 2023 11:26 AM in response to BruceHargrove

This is what it says at the end of the article the support article linked below.

If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support


  • If a restore error is not present, but the Restore screen still appears, or you can't force a restart because one of your buttons is broken or stuck, contact Apple Support.


You need to contact Apple support.




Jul 15, 2023 11:29 AM in response to BruceHargrove

First things first. The button will have to be repaired or replaced before you can proceed further. Make an appointment at the Apple Store or take the phone to an authorized Apple Service shop.


You can use the link below to find an authorized location in your area.


Feedback - iPhoneAppleApple › feedback › iphone


Since the phone will already be at the shop, it would make sense to have the techs go ahead and restore the phone as well so you will be able to set up the phone to get things working again.




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My daughters phone says support.Apple.come/iPhone/restore she has iPhone 11 and her lock button doesn’t work so she can’t turn it on

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