Both of my iPads, a 9.7 and a 10.7, connect to my Wi-Fi and find the 16.5.1 (c) update. Both also report 'This update requires a Wi-Fi connection to download'. I've restarted, no change. What's going on with this?
iPad Pro, iPadOS 16
System software updates can, in some circumstances, trigger a problem with the iPad (or iPhone) internal routing table. The causes are many, but are usually attributable to some types of App or associated device configuration.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with your network routing to some internet server resources. The resolution is usually simple; if installed, you may only need to temporarily disable and/or remove the Security App and/or VPN. After removing the offending App, a restart of your WiFi Router and devices may be necessary.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
After restarting, attempt to install the update.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
System software updates can, in some circumstances, trigger a problem with the iPad (or iPhone) internal routing table. The causes are many, but are usually attributable to some types of App or associated device configuration.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with your network routing to some internet server resources. The resolution is usually simple; if installed, you may only need to temporarily disable and/or remove the Security App and/or VPN. After removing the offending App, a restart of your WiFi Router and devices may be necessary.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
After restarting, attempt to install the update.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
Yes, but the problem is I *have* a wifi connection, on both iPads. Wifi is used to find that the update is available, web browsing works, etc., so why is it not letting me download & install the update? Note that both iPads are currently running 16.5.1
I do not have any VPN software installed on any of my devices. I do use MalwareBytes security software, though. I removed it from the 9.7l iPad, restarted. No change.
I think I'll take the 2 iPads up to the local Apple Store and see if they can help.
Thank you for your attention.
Thank you for this information for the fact I know there’s an issue instead of finding the relevant information they need to fix this issue for my current iPad is doing the same as my connection to cellular and Wi-Fi connectivity are both superb you aren’t alone,for mine has experienced the same as all above.
This is the relevant information as it doesn’t provide any troubleshooting solution as my device has cellular and Wi-Fi as the device itself is preventing me to update therefore being a software issue itself.
Assuming that you are not having difficulties with the update, this should merely an indication that the RSR (Rapid Security Response) Update can only be downloaded and installed over a WiFi connection.
By contrast, full System Software Updates can be installed as an OTA update (i.e., over WiFi) or using Windows PC (with iTunes for Windows installed) or Mac computer (with Finder or iTunes - as appropriate for the installed version of macOS).
The available iPadOS 16.5.1(c) RSR (as downloaded and installed over WiFi) is memory resident and reversable.
The full iPadOS 16.5.1 System Software Update is a full firmware update - that, once installed, cannot be routinely downgraded to an earlier version of iPadOS.
VPN as well above information is irrelevant to this matter as my iPad has provided the same details with the software not being able to update even though it’s connected to the Internet, in regards to Wi-Fi and or cellular connection for my iPad had both, being said the answer is above do not provide the correct answer obviously this is a software problem preventing the iPads for the update of any new software. Aren’t alone in this matter.
Being a software issue itself has made things very complicated for not being able to update your iPad as well being a previous Apple employee I’m aware of the aggravation this is causing,the best bet is to take it to your Apple store. I had to take my iPad in, as not having Apple warranty or any coverage they shouldn’t charge you if you are lucky you can find a understanding representative as they’ll give you instructions and you do it yourself therefore it won’t be anything out of your pocket just a heads up hopefully this will help you out
Mine is pretty easy and its working!
Just change your router settings from wpa2/wpa3-personal to wpa2-personal. After that, disconnect and forget that wifi network from your device and reconnect.
Any luck @Gryfon1? I am experiencing same issue with 16.6 on my 12.9 M1.
Why does Software Update show 'This update requires a Wi-Fi network connection to download' when it just used the Wi-Fi network to find the available update?
