Can’t remember Apple ID account for activation lock log in

I was given a an Apple Watch but I can’t paid it with my phone as we can’t remember the Apple ID from previous owner

Posted on Jul 14, 2023 05:28 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 14, 2023 07:58 PM

More details below but you would need both the Apple ID and the password in order to remove the lock. If you were fortunate enough to have been given the original sales receipt for the Waatch you may be able to avail yourself of the last method below.


Read about 'What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else' - "Use these steps to remove your personal information from a device, even if you don't have it anymore. Or make sure that the watch that you're about to buy from someone else is ready for you to use." Click here --> What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support


This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support



1 reply
Question marked as Top-ranking reply

Jul 14, 2023 07:58 PM in response to Celiacaburobias92

More details below but you would need both the Apple ID and the password in order to remove the lock. If you were fortunate enough to have been given the original sales receipt for the Waatch you may be able to avail yourself of the last method below.


Read about 'What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else' - "Use these steps to remove your personal information from a device, even if you don't have it anymore. Or make sure that the watch that you're about to buy from someone else is ready for you to use." Click here --> What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support


This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t remember Apple ID account for activation lock log in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.