Installer wants to access files

Installation program with popup: Installation program wants to access files on the desktop and 2 buttons 'do not allow' and 'OK'. I can't press these buttons, remains gray. I can't remove the popup unless restarting the Mac. With system settings - files and folders - I don't see an installer listed.

iMac 24″, 13.4

Posted on Jul 14, 2023 05:32 AM

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5 replies

Jul 14, 2023 08:24 AM in response to Walys62

I am glad that it worked!

However, it should have worked without needing to use Safe Mode.

This suggests that something that loads in your Mac when booting normally is causing a problem.

My guess is that it may be some "antivirus" or "cleaner".

If you want to further troubleshoot this: Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.

Jul 14, 2023 06:54 AM in response to Walys62

What application is this?

You may want to try installing while running in Safe Mode. Does it make any difference?

Jul 14, 2023 05:36 AM in response to Walys62

Try pressing the tab key to see if the mouse highlight moves to one of the buttons. Then if it does, use the arrow keys to move it to the choice you need and then press <return>

Walys62 Author

Level 1

4 points

Jul 14, 2023 06:06 AM in response to Randall_2023

The mouse pointer does not light up with the tab key and does not move with the arrow keys. keyboard navigation allowed. Thanks for the info.

Walys62 Author

Level 1

4 points

Jul 14, 2023 07:49 AM in response to Luis Sequeira1

Application Topaz Photo AI.

The installation in safe mode was successful. The installer popup was now OK to use.

Thank you 👍

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Installer wants to access files