‘Export Failed’ error while downloading a photo memory
I am not able to export a photo memory. I have 20GB space left on the phone. Please suggest a remedy! I’m using OS16.5.1.
I get the same error when I try to text share a memory.
Thanks
User profile for user:
OrigamiFan1
User level:
Community Specialist
Hi at0404,
Are you able to save the memory using steps below found in the article here?: Use Memories in Photos on your iPhone, iPad, or iPod touch
"Save your favorite memories
- Go to the For You tab, then select a memory.
- Tap the More button
, then tap Add to Favorites.
To see your Favorite Memories, go to the For You tab, tap See All next to Memories, then tap Favorites. If you decide that you don't want to save a memory anymore, just tap the Favorite button again."
If so, once saved test a normal restart of your iPhone and try exporting or sharing the memory again. If needed, steps for restarting your iPhone can be found here: Restart your iPhone
Should the issue continue, be sure you have iCloud Photos enabled as recommended at the start of the same article first shared. You can also find the link here: Set up and use iCloud Photos - Apple Support
You can also test while connected to a know working Wi-Fi network. If the issue continues, reach out to Apple directly to further assist. Get connected using the link here: Get Support
Cheers.