i purchased a second hand iphone and I restart it so now the problem is activation lock and the owner is dead.

i purchased a second hand iphone and I restart it so now the problem is activation lock and the owner is dead.


Posted on Jul 11, 2023 04:07 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 11, 2023 04:30 PM

Family members of the deceast may be able to gain control of the persons account to disable the Activation Lock, but they are the only ones that would be able to do that.

How to request access to a deceased family member's Apple account - Apple Support


It would be best to try and get a refund for the purchased phone.

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i purchased a second hand iphone and I restart it so now the problem is activation lock and the owner is dead.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.